This guide provides instructions for the installation and use of the VNC remote access service. This service allows TALHO personnel to remotely access your PC for the purposes of management and support.
Follow the steps below to install and configure VNC on the appropriate system.
- Download the VNC software from the here.
- Immediately after you click on the download link you will be prompted if you wish to Run (or Open) or Save the file. Click on Run (or Open).
- When the download is complete the installation program will run. Depending upon your system configuration, Windows may prompt you if you wish to Run or Don’t Run the file. If you receive this prompt, click on Run.
- T he “Welcome to the VNC Setup Wizard” window will appear. Click Next to continue.
- Select “I accept the agreement” and click on Next.
- Use the default installation directory and click on Next.
- Select “Full Installation” and make sure both “VNC Server” and “VNC Viewer” checkboxes are selected. Click on Next.
- Use the default Start folder name and click on Next.
- Ensure that the “Register and configure VNC Server for Service-Mode” and “Start the VNC Server in Service-Mode” checkboxes are selected and click on Next.
- Click on Install.
- The “VNC Service Properties” window will appear. Select the button for “No Authentication or Encryption”. Select the checkbox for “Prompt local user to accept incoming connections”.
Select the Desktop tab at the top of the window. Select the checkboxes for “Remove wallpaper”, “Remove background pattern” and “Disable user interface effects”. Click on OK.
- Click on Next, and then click on Finish. Installation and configuration is now complete.
You will be contacted by TALHO when there is a need to manage your machine remotely. In almost all cases this is as a result of you opening a service call with TALHO. When the need arises, follow these steps to assist TALHO with establishing a connection to your PC.
Ensure that the VNC Server icon is present in the system tray, in the lower right of your screen, next to the system clock. The icon looks as follows (shown larger than actual size):
If this icon is not present, contact TALHO for further instructions.
Provide TALHO personnel with the IP Address of your computer. This can be located by hovering your cursor over the VNC icon in the lower right corner of your screen. You can also obtain it here.
At this point TALHO will attempt to connect to your computer using the IP address you provided. Upon a successful connection you will be prompted to allow the incoming connection. Click to accept the incoming connection.
While TALHO is connected you will notice that the VNC icon turns from white to black. This indicates that the VNC session is active.
Upon completing the work, TALHO will close the connection. No further action will be required on your part to end the session.